Privacy Policy

1. Introduction

Snow Spoiled Gifts ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains what we collect, how we use it, and your rights.

2. Information We Collect

We collect information you provide directly when you:

• Create an account (name, surname, email, phone, address)
• Sign in with Google (name, email, and Google account ID)
• Place an order (delivery details, payment method chosen, order contents)
• Contact us for support

3. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and status updates
• Respond to enquiries and provide support
• Comply with legal and tax obligations

We do not send marketing or promotional emails, and we do not use analytics, tracking, or advertising cookies.

4. Cookies

We use one essential session cookie to keep you logged in and remember your cart between pages. It's required for the site to function and isn't used for tracking or advertising.

5. Sharing Your Information

We don't sell or rent your information. We share only what's needed to run the site, with these service providers:

• Railway - hosts our database and application
• Cloudflare - stores product/gallery photos and routes our email
• Resend - sends order confirmation and account emails on our behalf
• Google - if you choose to sign in with Google

We may also disclose information if required by law.

6. Data Security

We use encrypted connections (HTTPS) throughout, store passwords securely hashed (never in plain text), and restrict access to personal information to what's needed to run the business.

7. Your Rights Under POPIA

You have the right to access, correct, or request deletion of your personal information, object to or restrict its processing, and withdraw consent at any time. To exercise any of these, email us at hello@snowspoiledgifts.co.za - as a small business we handle these requests personally rather than through automated tools.

8. Data Retention

We keep account and order information for as long as your account is active, or as required by law (order records are generally kept for tax purposes). Contact us if you'd like your account and data deleted.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated date.

11. Contact Us

Snow Spoiled Gifts
Email: hello@snowspoiledgifts.co.za
Location: George, Western Cape, South Africa

12. Complaints to the Information Regulator

If you believe we haven't handled your information properly, you may lodge a complaint with South Africa's Information Regulator:
Email: inforeg@justice.gov.za
Website: inforegulator.org.za